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BC STONE PTY LTD – Terms & Conditions of Trade

Manufacturing and Installation

General Terms

  • Quotations are valid for 30 days and prices are subject to a Site measure
  • All Slab and tile dimensions quoted are nominal sizes NOT actual
  • All Natural Stone has variations in colour, veining as well as texture and varies from one tile / slab to the Pleasenote that shades may vary from the samples provided as Natural stone is a natural material and will have a variety ofimperfections which include fissures and cracks just to name a few.
  • We advise that the tiles / slabs are to be sealed
  • Accepting delivery or collection confirms that the quantities and goods themselves are correct and that the product has been received in good order and condition.
  • Tile returns only are to be approved by BC Stone Pty Ltd and must be made within 7 days from the date of collection or delivery. Tiles must be in their original undamaged and unopened There will be a 25% handling charge for tilereturns and this amount will be deducted from the final credit. Stone slabs will not be accepted as a return.

Site Measure: The client or representative of the client must be present at the time of Site measurement to approve any detailsas required. If the site and appliances are not ready for a detail check measure, an additional call-out fee of ($500 +GST) to return and remeasure will apply.

Handling/ Lifting: Any costs associated with additional lifting and/or handling will be at client’s expense. Such equipment (additional tradesmen/ crane lifts/ accessibility lifts) where foreseeable are to be confirmed upon completion of the site measure.Quotations will be provided and require acceptance by the client before works can commence.

Appliances and Accessories: All appliances and / or accessories including sinks, hot plates, tap ware, disposal units or any additional appliances and accessories cut into or associated with the work required by BC Stone Pty Ltd must be available attime of site measure / template collection and delivery of stone. All cut outs, positioning, openings, or holes must be confirmed and signed off on site upon site measure with the client or their representing agent. No liability to BC Stone Pty Ltd will be entered in to thereafter.

Templates: Templates/substrates are to be manufactured by client/builder/cabinet maker/qualified trade. Any client requesting cutting without a template or via unchecked templates, will be asked to sign a waiver that excludes BC Stone Pty Ltd from beingresponsible for any incorrect manufacturing due to incorrect measurements/templates.

Manufacture: All joins and positioning of pieces will be at BC Stone Pty Ltd discretion unless otherwise previously organised with client or authorized representative upon template collection. Where a client wishes to view natural material before manufacture begins an appointment will need to be made for both the client and an BC Stone Pty Ltd representative.

Natural fissures and surface pitting on natural stones are considered normal and will not be avoided in the process of manufacture. BC Stone Pty Ltd may make minor modifications to the specifications without notifying the client where such modifications are required determined by the check measure but will not affect the appearance, quality, cost, or design of the project.

Installation: Installation hours are 7:00am – 3:30pm Monday to Friday (excluding public holidays). Requests to install outside theabove hours are not included in any quotation. It is the responsibility of the client to ensure that templates and power are on site and available at time of template collection and installation. Any further site visits required to retrieve information/positioning and/or templates will incur an extra charge of ($500 +GST).

Manufacturing & Installation Timeline: The approximate installation date is 12-15 working days from the date of shop drawings approval. Timelines are SUBJECT TO CHANGE depending on quantity of work involved with each individual project specification, delay of payment /delay in selecting profile/ material availability/and appliance and accessory cut outs marked andsigned off by client.

Warranty Terms

BC Stone Pty Ltd warranty covers fabrication and installation. This warranty applies only to Natural stone installed in its original location. If there are any defects fabrication or installation we will repair or replace the defect item with the same grade and quality of material as the original using an acceptable colour match, accepting that there are natural variations in veining and colour with natural stone.

For this warranty to be valid the costumer and their successors must submit a claim in writing and permit BC Stone Pty Ltd inspection. This warranty is considered void under the following circumstances: surface staining or etching by leaving acidic oraggressive chemicals in contact with the material for excessive periods of time: surface chipping and scratching caused by negligence and abuse, house settling or foundation movement due to any cause: cabinet movement due to any cause, excessive loading or standing on the Stone, damage by fire or any natural disaster: failure by the customer to exercise reasonable care in using the product. This warranty does not cover cracking or shrinking of flexible caulks due to age or thermal movement of the home. This warranty does not cover the cost of repairs or replacements undertaken prior to the customer’s receipt of a claim acknowledgement and verification by BC Stone Pty Ltd. Defects in materials does not include naturalvariations in colour or physical properties that are normal for most natural stones. This Warranty does not cover defects in the material as the customer was able to choose their own material & inspecting the slab prior to fabrication.